Terms of Service

Last updated: February 13, 2026

1. Acceptance of Terms

By accessing, browsing, or using TXT Me Now (the "Service"), whether as a business owner ("Business User"), a customer interacting via a chat interface ("End User"), or a website visitor ("Visitor"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Service.

If you are using the Service on behalf of a business, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" refers to both you individually and the entity.

2. Description of Service

TXT Me Now provides an AI-powered customer engagement platform that enables businesses to deploy intelligent chatbots trained on their business information. The Service includes, but is not limited to:

  • A mobile application for Business Users to configure and manage their chatbot and customer interactions
  • A web-based chat interface for End Users to interact with businesses
  • An embeddable chat widget for integration into third-party websites
  • AI-powered automated response generation based on business-provided content
  • Knowledge base management for training and configuring chatbot behavior
  • Live support capabilities enabling real-time human agent conversations
  • Conversation analytics, categorization, and reporting
  • Multilingual translation features

We reserve the right to modify, suspend, or discontinue any feature of the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

3. Eligibility

You must be at least 13 years of age (or the minimum age required in your jurisdiction) to use the Service. By using the Service, you represent and warrant that you meet the eligibility requirements. If you are under 18, you must have the consent of a parent or legal guardian to use the Service.

4. User Accounts

4.1 Registration

Business Users must create an account using an approved authentication method. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at legal@txtmenow.com of any unauthorized use of your account or any other breach of security. We shall not be liable for any loss or damage arising from your failure to protect your account credentials.

4.3 Account Limits

Each user account is limited to one business profile. Business handles (identifiers) must be unique and are assigned on a first-come, first-served basis. We reserve the right to reclaim, reassign, or refuse any business handle at our sole discretion, including handles that are inactive, misleading, or infringe on third-party rights.

4.4 Account Responsibility

You are responsible for all activity that occurs under your account, including any content uploaded, messages sent, and configurations made, whether authorized by you or not.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable local, state, national, or international law or regulation
  • Upload, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, or otherwise objectionable
  • Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity
  • Engage in fraudulent, deceptive, or misleading business practices through the chatbot
  • Transmit unsolicited advertising, spam, or promotional materials
  • Attempt to gain unauthorized access to other users' accounts, data, or any systems or networks connected to the Service
  • Interfere with, disrupt, or place an undue burden on the Service or its underlying infrastructure
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or underlying technology of the Service
  • Use automated tools, bots, scrapers, or any other means to access, extract, or collect data from the Service without our prior written consent
  • Use the Service to develop, train, or improve competing artificial intelligence or machine learning models or services
  • Use the Service to collect, store, or process sensitive personal information (such as health data, financial account numbers, or government identifiers) unless you have obtained proper consent and comply with all applicable laws
  • Circumvent, disable, or interfere with any security-related features of the Service
  • Sublicense, resell, or redistribute the Service without our prior written consent

We reserve the right to investigate and take appropriate action against any violation of this Section, including without limitation, removing offending content, suspending or terminating the violator's account, and reporting the violation to law enforcement authorities.

6. Content and Knowledge Base

6.1 Your Content

You retain all ownership rights in and to the content you upload to the Service ("Your Content"), including business information, knowledge base materials, and chat messages. By uploading Your Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to use, process, store, reproduce, and display Your Content solely for the purpose of providing, maintaining, and improving the Service. This license terminates when you delete Your Content or your account, except as necessary for backup, archival, or legal compliance purposes.

6.2 Content Representations and Warranties

You represent and warrant that:

  • You own or have all necessary rights, licenses, and permissions to upload Your Content
  • Your Content does not infringe, misappropriate, or violate any third-party intellectual property, privacy, or other rights
  • Your Content is accurate, truthful, and not misleading
  • Your Content does not contain any viruses, malware, or other harmful code
  • Your Content complies with all applicable laws and regulations

6.3 Content Limits

The Service enforces the following usage limits, which may be modified at our discretion:

  • Knowledge sync: up to 2,000 words per sync operation
  • Knowledge base: up to 500 entries per business
  • Chat messages: up to 5,000 characters per message

6.4 Content Moderation

We reserve the right, but have no obligation, to review, monitor, or remove any content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable. We are not responsible for any content uploaded by users of the Service.

7. AI-Generated Content

The Service utilizes artificial intelligence to generate automated responses based on Your Content. You acknowledge and agree that:

  • AI-generated responses may contain errors, inaccuracies, or omissions, and are provided on an "as is" basis
  • You are solely responsible for reviewing, monitoring, and managing the accuracy and appropriateness of your chatbot's responses
  • We do not guarantee that AI-generated responses will be accurate, complete, appropriate, or suitable for any particular purpose
  • AI-generated content should not be relied upon for critical business decisions, medical advice, legal counsel, financial guidance, or any situation where inaccurate information could cause harm
  • You are responsible for any liability arising from AI-generated responses delivered through your chatbot to your End Users
  • We shall not be liable for any damages, losses, or claims arising from the use or reliance on AI-generated content

8. Privacy and Data Protection

Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and processing of your information as described in the Privacy Policy.

If you are a Business User, you acknowledge that you are responsible for complying with applicable data protection laws in your jurisdiction with respect to the personal data of your End Users that you collect or process through the Service.

9. Intellectual Property

9.1 Our Intellectual Property

The Service and all of its contents, features, and functionality, including but not limited to the software, algorithms, designs, text, graphics, logos, icons, images, and the compilation thereof, are the exclusive property of TXT Me Now and its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

9.2 Restrictions

You may not copy, modify, create derivative works of, publicly display, publicly perform, republish, distribute, transmit, or otherwise exploit the Service or any portion thereof without our prior written consent, except as expressly permitted by these Terms.

9.3 Trademarks

"TXT Me Now" and all related names, logos, product and service names, designs, and slogans are trademarks of TXT Me Now. You may not use such marks without our prior written permission. All other names, logos, and marks are the property of their respective owners.

9.4 Feedback

If you provide us with any feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Service without any obligation to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless TXT Me Now, its officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; (d) your violation of any rights of a third party; or (e) the conduct or content of your chatbot and the interactions it has with End Users.

11. Termination

11.1 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms. Upon termination, your right to use the Service will immediately cease.

11.2 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature within the Service.

11.3 Effects of Termination

Upon termination, we will delete your data in accordance with our Privacy Policy, subject to any legal retention obligations. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 7, 9, 10, 12, 13, 14, and 15.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. WE DO NOT WARRANT THAT: (A) THE SERVICE WILL FUNCTION UNINTERRUPTED, SECURELY, OR BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY ERRORS OR DEFECTS WILL BE CORRECTED; (C) THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (D) THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS; OR (E) ANY AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR RELIABLE. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TXT ME NOW, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR USE OR INABILITY TO USE THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (C) ANY CONTENT OBTAINED FROM THE SERVICE; (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT; OR (E) AI-GENERATED RESPONSES OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

14. Dispute Resolution

14.1 Informal Resolution

Before filing any formal claim, you agree to first attempt to resolve any dispute with us informally by contacting us at legal@txtmenow.com. We will attempt to resolve the dispute within 30 days of receiving your notice.

14.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in the English language and the arbitral award shall be final and binding on all parties. Judgment on the arbitral award may be entered in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

14.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. To the extent that arbitration is not applicable, you consent to the exclusive jurisdiction of the state and federal courts located in Texas for the resolution of any disputes.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and TXT Me Now regarding the Service and supersede all prior agreements, understandings, and communications.

16.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

16.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, government actions, or failures of third-party services.

16.6 Notices

Any notices required under these Terms shall be sent to us at the contact information below. We may provide notices to you via email, in-app notification, or by posting on the Service.

17. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be posted on this page with an updated "Last updated" date and, where practicable, we will provide advance notice. Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and may terminate your account.

18. Contact

For questions, concerns, or notices regarding these Terms, contact us at: