Privacy Policy

Last updated: February 13, 2026

1. Introduction

TXT Me Now ("Company," "we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your information when you access or use our mobile application, web platform, embeddable chat widgets, and any related services (collectively, the "Service"). By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree, please discontinue use of the Service immediately.

This Privacy Policy applies to all users of the Service, including business owners ("Business Users"), their customers who interact with chat interfaces ("End Users"), and visitors to our website ("Visitors").

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: When you create a Business User account, we collect information from your authentication provider, which may include your name, email address, and profile picture.
  • Business Information: Business name, unique identifier (handle/slug), website URL, social media links, and any business content you provide to configure your chatbot, including knowledge base materials.
  • Chat Messages: Messages exchanged between End Users and Business Users through our chat interface, including automated and live agent conversations.
  • Contact Information: When End Users choose to leave messages, they may voluntarily provide their name, contact details, and preferred callback times.
  • Support Communications: Any information you provide when contacting our support team.

2.2 Information Collected Automatically

  • Device Information: Device type, operating system, unique device identifiers, browser type and version, and application version.
  • Usage Data: Interaction patterns with the Service, including features accessed, pages viewed, actions taken, timestamps, and session duration.
  • Push Notification Tokens: Device tokens necessary for delivering push notifications to Business Users who opt in to receive them.
  • Log Data: Server logs that may include IP addresses, access times, pages viewed, and referring URLs.
  • Session Identifiers: Unique session tokens generated to maintain conversation continuity.

2.3 Information from Third Parties

We may receive information from authentication providers (such as Google) when you choose to sign in using a third-party account, limited to the information you authorize the provider to share.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and operate the Service, including processing chat messages and generating automated responses.
  • AI-Powered Features: To process and analyze business content in order to generate relevant, context-aware automated chat responses for End Users.
  • Conversation Analysis: To categorize, summarize, and prioritize conversations for Business Users' operational benefit.
  • Notifications: To send push notifications to Business Users regarding live support requests and other Service-related alerts.
  • Service Improvement: To analyze usage patterns and improve the quality, performance, and reliability of the Service.
  • Communication: To communicate with you about your account, Service updates, and respond to your inquiries.
  • Security and Fraud Prevention: To detect, investigate, and prevent fraudulent, unauthorized, or illegal activity and to enforce our Terms of Service.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

4. Automated Processing and AI Features

The Service uses artificial intelligence and machine learning technologies to power its automated features. This includes:

  • Content Processing: Business content you provide is processed and organized to enable your chatbot to generate relevant responses.
  • Semantic Analysis: Text content is analyzed to understand meaning and context, enabling the chatbot to match customer queries with relevant business information.
  • Automated Responses: Customer queries are processed to generate contextually appropriate responses based on your business information.
  • Conversation Intelligence: Conversations may be analyzed to provide category, priority, and summary data to Business Users.
  • Translation: Messages may be translated between languages to facilitate multilingual support when this feature is used.

We utilize third-party AI service providers to power certain features. Your data is transmitted to these providers solely for the purpose of delivering the Service. We contractually require these providers to process data in accordance with applicable data protection laws and not to use your data for their own purposes, including the training of their models.

We do not use your business data, customer conversations, or any personal information to train, improve, or develop our own or any third-party AI models.

5. Data Storage and Security

We implement industry-standard technical and organizational measures to protect your data, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Access controls that enforce ownership-based permissions, ensuring Business Users can only access their own data
  • Token-based authentication for API access
  • Secure authentication for Business User identity verification
  • Regular security reviews and monitoring
  • Segregation of data between different Business Users

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share information in the following limited circumstances:

  • Service Providers: We engage trusted third-party service providers who perform services on our behalf, such as cloud hosting, authentication, AI processing, and infrastructure management. These providers are contractually bound to use your data only as necessary to provide services to us and in compliance with this Privacy Policy.
  • Business User Access: End User chat messages and contact information provided through the Service are shared with the relevant Business User to facilitate customer support.
  • Legal Obligations: We may disclose your information if required to do so by law, court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, the safety of others, investigate fraud, or respond to a government request.
  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on the Service of any change in ownership or uses of your personal data.
  • With Your Consent: We may share information for any other purpose with your explicit consent.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Account Data: Retained for the duration of your active account and for a reasonable period thereafter for legitimate business purposes.
  • Chat Messages: Retained as long as the associated Business User account is active, unless earlier deletion is requested.
  • Session Data: Temporary session identifiers are automatically purged after a period of inactivity.
  • Log Data: Retained for a limited period for security, debugging, and compliance purposes.

You may request deletion of your account and associated data at any time by contacting us. Upon receiving a valid deletion request, we will delete or anonymize your data within 30 days, unless retention is required for legal or legitimate business purposes.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete personal data.
  • Right to Erasure: Request deletion of your personal data, subject to legal and contractual obligations.
  • Right to Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
  • Right to Restrict Processing: Request that we limit the processing of your personal data under certain circumstances.
  • Right to Object: Object to the processing of your personal data for certain purposes, including direct marketing.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days or as required by applicable law. We may request verification of your identity before processing your request.

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States, where our servers and service providers are located. These countries may have data protection laws that differ from your jurisdiction. By using the Service, you consent to such transfers. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.

10. Children's Privacy

The Service is not directed to individuals under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data without parental consent, we will take steps to delete such information promptly. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • The right to know what personal information we collect, use, and disclose
  • The right to request deletion of your personal information
  • The right to opt out of the sale or sharing of your personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

To exercise your California privacy rights, contact us at the email address below.

12. European Data Protection (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data on the following legal bases:

  • Contract Performance: Processing necessary to provide the Service you requested.
  • Legitimate Interests: Processing necessary for our legitimate business interests, such as improving the Service, preventing fraud, and ensuring security.
  • Consent: Where you have given explicit consent to the processing.
  • Legal Obligation: Processing necessary to comply with applicable laws.

You may lodge a complaint with your local supervisory authority if you believe your data protection rights have been violated.

13. Cookies and Tracking Technologies

We use local storage and session identifiers to maintain chat session continuity and user preferences. We do not use tracking cookies for advertising purposes. You may clear your browser's local storage at any time, though this may reset your active chat sessions.

14. Third-Party Links

The Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on this page with a revised "Last updated" date and, where required by law, by providing additional notice (such as email notification or in-app notice). Your continued use of the Service after such changes constitutes your acceptance of the revised Privacy Policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We will endeavor to respond to all legitimate inquiries within a reasonable timeframe and no later than as required by applicable law.