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Getting Started

Quick start guide

Installation

Platform setup guides

Configuration

Customize your chatbot

FAQs

Common questions

Submit Ticket

Get personalized help

Getting Started

For Customers

1
Visit the business link

Go to txtmenow.com/business-name or scan the QR code.

2
Start chatting

The AI greets you automatically. Type your question.

3
Get instant answers

The AI responds instantly. Need a human? Just ask.

For Business Owners

1
Download the iOS app

Get TXT Me Now from the App Store.

2
Create your profile

Enter your business name and unique handle.

3
Train your AI

Paste your business info. The AI learns your FAQs and policies.

4
Share your link

Share txtmenow.com/your-business or embed the widget.

Installation Guides

Website Widget

One-line Embed

Add the chat widget to any website. Works with WordPress, Shopify, Wix, and more.

HTML
<!-- TXT Me Now Chat Widget -->
<script src="https://txtmenow.com/widget.js"
  data-slug="your-business-handle">
</script>

Paste before </body>. Replace your-business-handle with your actual handle.

WordPress

WordPress

  1. Go to Appearance → Theme File Editor
  2. Select footer.php
  3. Paste widget code before </body>
  4. Click Update File

Tip: Use "Insert Headers and Footers" plugin as an easier alternative.

Shopify

Shopify

  1. Go to Online Store → Themes → Actions → Edit Code
  2. Open theme.liquid
  3. Paste widget code before </body>
  4. Save
Direct Link

No Installation Needed

Just share your unique link:

txtmenow.com/your-business-handle

Share via social media, email signatures, business cards, or QR codes. No website required.

iFrame

Embed as iFrame

HTML
<iframe
  src="https://txtmenow.com/your-business"
  width="400" height="600"
  style="border:none;border-radius:16px;">
</iframe>

Configuration

Training Your AI (Knowledge Base)

The Knowledge Base teaches your AI about your business.

What to include:

  • Business Info: Name, address, hours, phone, email
  • Products/Services: Descriptions, pricing, availability
  • Policies: Shipping, returns, refunds, warranties
  • FAQs: Common questions and detailed answers
  • Promotions: Current deals and discounts

Customizing Your Chatbot

Use the AI Config Agent in the iOS app to customize with natural language:

  • "Change the bot name to Sarah"
  • "Make the greeting more casual and friendly"
  • "Set the default language to Spanish"
  • "Make the bot more professional"

Live Support Setup

  1. Open the TXT Me Now iOS app
  2. Toggle Live Support on from the menu
  3. When a customer requests human help, you get a push notification
  4. Tap to join the conversation from anywhere

Note: When you go offline, the AI takes over automatically.

Frequently Asked Questions

For customers, TXT Me Now is completely free. For business owners, download the iOS app for free and set up your chatbot. Usage-based pricing may apply as your business grows.

You train it by pasting your business information into the Knowledge Base. The AI breaks this into smart snippets. When a customer asks, the AI retrieves the most relevant pieces to answer accurately.

TXT Me Now supports 50+ languages. The AI detects the customer's language and responds in kind. Live support includes bidirectional translation so you chat in your language while the customer sees theirs.

Absolutely. Every business gets a unique link like txtmenow.com/your-business. Share it anywhere — social media, email, QR codes. No website required.

Yes. Customers can tap "Human" in the chat to request live support. You get a push notification and can jump in instantly from the app.

Yes. Your knowledge base is private to you, and all communications are encrypted. Security is a top priority.

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